1When do I get my invoice and how can I pay?
We generate the invoices at the beginning of the month for goods taken during the previous month. Payment terms are 30 days and our preferred payment methods are by bacs or direct debit.
2If my cooler stops working or something breaks on it, what do I do?
Call us straight away and we’ll offer advice on the spot, call you back or get one of our engineers out to you as soon as we can to fix the problem.
3What do I do with the empty bottles?
Keep hold of them!!! Our bottles are re-usable so a deposit is charged on each bottle delivered and then refunded on every empty bottle we collect, so please look after them and it won’t cost you any more!
4How often do I need my cooler sanitised?
For a bottled cooler, the frequency of sanitisation must be on an average thirteen week cycle. For a plumbed in water cooler, we schedule a sanitisation whichincludes a filter change every 6 months as recommended by the BWCA.
5Why does my cooler need to be sanitised?
6What is the WHA and how do you become a member?
The WHA is the governing body for the water dispenser industry and represents the interests of the water dispenser industry in the UK. Members must adhere to strict Bylaws, Codes of Practice and the Code of Advertising and Conduct and are rigorously audited for compliance annually by 3rd party inspection organisations. You can find out more by visiting their website at https://twha.co.uk/about/
7Are you members of the WHA?
Yes, we are full bottler and distributor members of the WHA (Water Dispenser & Hydration Association), and as we fall into two membership categories we have to undergo two independent audits each year.
Didn’t find the answer?
Floor standing or counter top ,models available giving either chilled & ambient water or chilled & hot water…
Similar to bottle-fed coolers, but connected to your own mains supply, with filters to remove impurities…
We Undertake contract filling for many other water cooler suppliers. Please enquire…